Privacy policy

Last updated: 12 November 2026

Nexus Branding (Rise Up Promotions Pty Ltd) respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • Contact and delivery details: your name, business name, email, phone number and delivery and billing addresses.
  • Order details: what you order, your design answers, notes and any logos or artwork you upload.
  • Payment details: payments are processed securely by Shopify and our payment providers. We never see or store your full card number.
  • Website use: information about how you use our website, such as pages viewed, your device and browser, collected through cookies and similar tools.

Why we collect it

  • To quote, design, print and deliver your order
  • To send you proofs, order updates and answer your questions
  • To take payment and prevent fraud
  • To improve our website and services
  • To send you offers and news, only if you have agreed to receive them. You can unsubscribe at any time using the link in our emails

Who we share it with

We only share your information when we need to, to run your order and our business:

  • Our printing and production partners, so they can make your order (for example your artwork and delivery address)
  • Couriers and delivery companies, so they can deliver your order
  • Shopify, which hosts our website and checkout, and our payment providers
  • Service providers who help us with things like email, analytics and advertising
  • Government or law enforcement bodies, if the law requires it

We do not sell your personal information. Some of these providers, such as Shopify, may store information outside Australia. Shopify's own privacy policy is available at shopify.com/legal/privacy.

Your artwork and logos

Artwork and logos you send us are only used to make your order. We do not use them for anything else, or show them as examples of our work, without your permission.

Cookies

Our website uses cookies to keep your cart working, remember your preferences and understand how the site is used. You can turn cookies off in your browser settings, but some parts of the site, such as the cart, may not work properly.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for your orders, our records and the law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing us. We will reply within a reasonable time.

Complaints

If you are unhappy with how we have handled your personal information, please email us first and we will try to fix it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Nexus Branding (Rise Up Promotions Pty Ltd)
Email: sales@nexusbranding.com.au
Address: Level 1, Suite 10, 147 King Street, Sydney NSW 2000