Refund policy
Every order we make is custom printed for you, so we want you to be happy with it. Here is how refunds and reprints work.
Before we print
- We email you a proof of your design to check before anything is printed.
- Please check spelling, phone numbers, colours and layout carefully. Once you approve the proof, your order goes to print and can no longer be cancelled or changed.
If something is wrong with your order
If your order arrives faulty, damaged, or different from the proof you approved, we will fix it. Just:
- Email us at sales@nexusbranding.com.au within 7 days of delivery, with your order number.
- Include clear photos showing the problem.
Once we have checked it, we will reprint the affected items at no cost to you, or give you a refund to your original payment method. We may ask you to send the item back, and if so we will cover the cost.
What we can't refund
Because your items are made to order with your design, we can't offer a refund or exchange if you change your mind, or for mistakes that were in a proof you approved (for example a spelling mistake or a wrong phone number).
Your rights under Australian law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy takes away those rights.
Questions?
Email us at sales@nexusbranding.com.au and we will help.