Terms of service

1. Introduction

These terms apply to the use of this website and to all products and services sold by Nexus Branding (Rise Up Promotions Pty Ltd), "we" or "us". By using our website or placing an order, you agree to these terms. Please read them before you order.

2. Using our website

You agree to use this website only for lawful purposes and in line with Australian law. You must not use it in any way that could damage it or stop others from using it.

3. Products and services

We supply custom printed signage, banners, print, apparel and promotional products.

  • Product images are examples only. Your order will be printed with your own design.
  • Colours can look slightly different on screen compared with the printed product, and can vary slightly between materials.
  • Sizes are listed in millimetres (width x height). We can print portrait or landscape at the same price.

4. Design and proofs

  • Your first design for each item is included in the price. Extra designs can be added on the product page.
  • We email you a proof before printing. Please check it carefully, including spelling, phone numbers and colours.
  • Once you approve the proof, your order goes to print and can no longer be changed or cancelled.
  • We are not responsible for mistakes that were in a proof you approved.

5. Prices and payment

  • All prices are in Australian dollars (AUD) and include GST.
  • Delivery anywhere in Australia is included in the price.
  • Full payment is required at checkout, or before production for quoted orders, unless we agree otherwise in writing.
  • Prices on the website can change, but the price you paid for a confirmed order will not change.

6. Delivery

Production and delivery times are estimates. See our shipping policy for details. If you need your order by a certain date, tell us before you order and we will confirm whether we can meet it.

7. Refunds, reprints and returns

Because your items are made to order, we do not offer refunds or exchanges for change of mind, incorrect selections, or mistakes in an approved proof. If your order arrives faulty, damaged, or different from the approved proof, email us within 7 days of delivery with photos and we will reprint it at no cost or refund you. See our refund policy for details.

8. Your artwork and intellectual property

  • You must have the right to use any logos, images or artwork you send us. You are responsible for any claims if you do not.
  • The content of this website, including text and images, belongs to Nexus Branding unless stated otherwise.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights. To the extent the law allows, we are not liable for any indirect or consequential loss, and our liability for any order is limited to reprinting the goods or refunding the price paid.

10. Privacy

We handle your personal information in line with our privacy policy.

11. Changes to these terms

We may update these terms from time to time. The terms in place when you place your order are the ones that apply to that order.

12. Contact us

Nexus Branding (Rise Up Promotions Pty Ltd)
Email: sales@nexusbranding.com.au
Address: Level 1, Suite 10, 147 King Street, Sydney NSW 2000